01Information We Collect
When you call (800) 421-7318 or email info@radioandtv.online, a specialist may collect information needed to reactivate radio service, set up new radio service, or review TV service options, including:
- Name and callback phone number
- Service or billing address, for TV availability and radio account lookup
- Existing account or receiver/device identifiers, for reactivation requests
- Email address, if you contact us that way or ask for written confirmation
- General notes about the plan or service you're inquiring about
If you browse this website without calling or emailing, we collect only standard technical information such as browser type, device type, and pages viewed, used to keep the site working correctly.
02How We Use Information
Information collected during a call or email is used to:
- Locate and reactivate an existing radio subscription
- Set up a new radio service plan and register a receiver or device
- Check TV service availability and compare plans for your address
- Follow up on a call or email if you've asked us to
- Maintain accurate records of requests for quality and support purposes
We do not use information collected over the phone to send unsolicited marketing communications unrelated to the service you called about.
03How Information Is Shared
RADIOANDTV does not sell personal information. Information may be shared only in limited circumstances:
- Service providers — where reactivation or new service setup requires confirming details with the underlying radio or TV provider
- Support vendors — who help operate call handling or record-keeping systems on our behalf, under confidentiality obligations
- Legal requirements — if disclosure is required to comply with law, a valid legal process, or to protect against fraud or misuse
04Data Retention
We retain call and email records for as long as reasonably necessary to complete your request, respond to follow-up questions, and meet recordkeeping obligations. Information no longer needed for these purposes is deleted or de-identified on a routine basis.
05Your Choices
You can ask us to:
- Tell you what information we hold about you from a call or email
- Correct inaccurate information
- Delete information we no longer need to retain
- Stop further contact from us regarding a past inquiry
To make any of these requests, email info@radioandtv.online or call (800) 421-7318. Some information may need to be kept where required by law or an active service request.
06Cookies & Website Data
This website may use minimal technical cookies or local storage to remember basic preferences and keep pages functioning correctly. These do not identify you personally and are not used to build advertising profiles.
07Data Security
We use reasonable administrative and technical safeguards to protect information collected by phone, email, or through this website. No method of transmission or storage is completely secure, and we encourage you to share only what's needed to complete your request.
08Children's Privacy
Our services are intended for individuals who are able to authorize radio or TV service changes on their own account. We do not knowingly collect information from children.
09Changes to This Policy
We may update this policy from time to time to reflect changes in how we operate or applicable requirements. The "Last updated" date at the top of this page will reflect the most recent revision.
10Contact Us
Questions about this policy or a request you made can be directed to: